Refund policy
RETURN & REFUND POLICY
Last Updated: June 2026
Thank you for shopping at PureBeller.store.
At PureBeller, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you through our return and refund process.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered. During this period, customers may request a return for eligible products.
To qualify for a return, the item must:
• Be unused and unworn.
• Be in its original condition.
• Include original packaging and tags when applicable.
• Not show signs of damage caused by misuse.
How to Request a Return
To initiate a return, please contact our support team at:
Email: support@purebeller.store
Please include:
• Your order number.
• The name of the purchased item.
• A brief description of the reason for return.
• Supporting photos if the item arrived damaged or defective.
Our team will review your request and provide return instructions.
Free Returns
PureBeller provides free returns for eligible products within the 30-day return period.
Customers will not be charged any restocking fees for approved returns.
Refunds
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method used for the purchase.
Refund processing times may vary depending on your financial institution but typically appear within 5-10 business days.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what was ordered, please contact us within 7 days of delivery.
We may request photographs of the item and packaging to assist with our investigation.
If approved, customers will receive either:
• A full refund.
• A replacement item.
• Store credit, when preferred by the customer.
Non-Returnable Items
For hygiene and safety reasons, certain intimate apparel products may not be eligible for return if:
• The item has been worn.
• Tags have been removed.
• The product shows signs of use.
• The product has been altered after delivery.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, cancellation requests may no longer be possible and the standard return process must be followed.
Contact Information
PureBeller
5393 Brigantine Rd
Delta, BC V4K 4Z3
Canada
Phone: (778) 679-0145
Email: support@purebeller.store